Testimonials

If you would like to speak with any of John’s previous clients about the knowledge, service, insight and negotiating skills he’ll bring to the table, just let us know and we will provide their contact information to you. In the mean time, here are a few reviews to get you started:

• Five stars all the way around! From day 1, my realtor, John Casella, was professional, knowledgeable, thorough, and above all, had my best interest in mind during the entire process. This was only my second experience buying a home, but after this, I myself feel much more confident and knowledgeable of the entire purchasing process. I highly recommend HBC to anyone in the market. They are simply the best!

• Wow, what can I not say about John. From day 1 he has proven to be in our corner. This journey with John( over a year) has been amazing. When we started we were not ready to buy a home. We needed work on our credit and cash flow. John worked with my wife and I, over this time span, and really gave us all the support we needed. He connected us with the right people, to get us “house purchase ready”. Whenever I called, he answered or if he was with another client, he would text back immediately, and call me shortly there after. Without Johns help, we would have not gotten our dream home. John, from the bottom of our hearts, we truly Thankful for what you have done for our family!! Flat out if you choose a different realtor, then you have chosen THE WRONG REALTOR!!! No one does it better then John Casella.
  
  
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• I had a great experience with John. He answered all of my questions honestly and was always available any time of day. He showed me houses right away when I wanted to see them and helped me through the process step-by-step since I was a first time homeowner. John taught me a lot about the housing market and buying a house.
• I have two words to describe John Casella: "Above" and "Beyond.” And a few phrases: He answers the phone ... He does what he says he will do when he says he will do it ... He truly has the client's best interest in mind ... He doesn't "go dark" when the transaction is complete ... He understands technology and embraces it ... My wife, Tammie, and I are what most people would describe as fun and dynamic and occasionally "difficult" regarding business issues. John dealt with our difficulties with the aplomb of a seasoned veteran (and somehow made us feel smart instead of challenging). The man's work ethic is unimpeachable. He drove Tammie around for four days without a complaint. I'm fairly certain that even I, her husband, or she, would have exploded by the third day. In summary, I would wholeheartedly endorse John as a man of knowledge, integrity and endless patience. Do yourself a favor and engage him for your next real estate transaction! I will...
• We have bought and sold houses before, but never have we been taken care of like we were by John Casella. We had been looking for a house for four months. Realtors were wasting our time showing us houses that did not meet our criteria. John found us a house in a week. He went above and beyond. John addressed any concern we had swiftly and thoroughly. We were able to get more appliances than we thought possible due to his negotiating skills. John kept everything on track, communicating with everyone, from the lenders to the sellers. He made sure we understood the process from beginning to end. There were some problems with the lenders not always completing the paperwork correctly. John stayed calm, kept us calm, and took the necessary steps to straighten everything out. Other than his one fault of being a Yankees fan, you will find no better than John Casella.
• John Casella is a terrific agent and we are really glad that we chose to partner with him. After speaking with a number of agents we chose to work with John because of his vast background in business. Any real estate agent can open a door. But as we looked at homes John was quick to point out things that we may have overlooked such as the direction of the sun at certain times of the day and traffic patterns in the neighborhoods we were exploring. While we were focused on the home, John was helping to point out the little things that we might have otherwise overlooked, and regretted after we moved in. In our case, John’s real value came to the forefront as we got into contract negotiations. We settled on a new home and John helped us through the contracts portion, insuring we were financially protected should something happen. Since our current home had sold we were working under some time constraints. As time went on it became apparent the builder was not going to be able to deliver the home in the time frame we needed. John helped us to unwind that contract, insuring we were financially protected, and find a different home that another builder was able to deliver based on our schedule. And John was able to leverage the two homes to obtain a price that really surprised us. John’s experience helped to guide us through the process and take a lot of the stress out of a very stressful situation. Having moved 14 times we thought we had seen it all. But the situations we encountered this time were new to us and John’s expertise proved to be much greater than we ever imagined we would need. We are incredibly happy that we chose to partner with John.
• Our agent was John Casella. He made sure that after we located the home of our dreams, we were able to obtain it. We were fortunate to have John, as he was the go between in communicating with another very difficult realty company. Each time we had questions he made himself available to answer. If he didn't know the answers about the property, he obtained them quickly. He made our home buying experience a very positive one. Thanks to John, we are confident that our new paradise will bring us many years of happiness. Thank you, John!
  
  
• A+,100% excellent! John Casella had my best interest at heart and answered all of my concerns promptly. I never had to track him down. Because of my health, John worked around my schedule and made the sale of my house effortless! He even called to check to see how I was feeling. What realtor does that? I’ll always be grateful for John’s help. Thank you so much and God bless you!
  
  
• I would highly recommend Homes by Cross. Jane Cross & John Casella and the entire team were very professional and responsive during the whole process. They helped with staging and excellent marketing of the property. Definitely will use again!
  
  
  
• We worked with John Casella by HBC. He is really great Realtor to work with. Very friendly, professional and efficient. We really had a time crunch during the house hunt, but John made sure to address our concerns and found us a beautiful home with most of our requirements met. Very pleased with the overall experience and would highly recommend John. He is the best!
  
  
• I can’t thank John Casella enough for all his help with my first home purchase! He was so very patient in guiding me through the process and provided the best education, resources, and referrals I could have asked for. John is incredibly competent, responsive, and truly acts as a champion for his clients’ interests. The real bonus though is that he’s also just a genuine pleasure to be around and you always feel like you’re his only client (although you know he’s too good to not have many at any given time). Many thanks again to John and his team for helping make such an enjoyable experience out of this milestone for me (and getting me my home under asking price)! You guys are the best!
  
  
• I worked with John Casella and my experience home buying was really great! I was a first-time home buyer and very nervous to start process. John stood by me throughout the process. He was extremely responsive at all times (I mean it) day and night, including weekends and other holidays. I was really pleased with his responsiveness. Even at the closing table, John supported me as the seller didn’t clean house, per contract, and made sure that by that evening, the house was clean. John is very good at keeping his word. Even a couple of weeks after closing on the home, John took care of minor repair work for me, as promised by him earlier. I am really pleased working with John and definitely recommend him to others.
  
  
• John Casella is a super agent. I mean like Super Man, John is a Super Agent. He goes above and beyond just showing you houses. There is a ton of information on the web that you can access on your own without using an agent. John helps by giving insight into those listings that you’d never know about (property condition, flaws, history, reasons why they are not selling, etc.). It helped us narrow down to the property we eventually bought and saved time bypassing properties that had issues. John is very patient and took the time to understand our needs and the difference between what I wanted and what the wife wanted. We wound up compromising. Wife got exactly what she wanted, and I wound up happy because she did. Being an out-of-town buyer, John made the airport runs, took care of things when I could not be there, met the inspectors, lined up the contractors, and negotiated the concessions we needed to make the deal work. John started out as our Realtor and ended up being a friend. He will represent you well.

John Casella was our agent and he did an outstanding job. He was available any time I had a question or inspection. I would highly recommend John to anyone!

John Casella was our agent and he helped us find the perfect house in our price range. John was terrific in finding the right lender to help with the approval of our loan. If you’re looking for an agent who cares, John Casella is the man. Thanks again, John!                   

John Casella (John) is a great realtor. After a yearlong search, we found the perfect home for our family. New construction is indeed a process and we were confronted with many challenges that were out of our control. Through it all, John remained patient and flexible while delivering sound solutions. Further, John always made us feel like we were his only clients even though we knew he had a vast client portfolio. No call or question went unanswered and his follow through was fantastic. We highly recommend using John as your realtor to buy and/or sell your home.

We worked with John and he was incredible! We had ten realtors and searched for a home for months. Once we were recommended to John, he found us our dream home in two days! We are very happy with the service provided and we would recommend him to anyone we know looking for a house or selling their home! He was so professional and knowledgeable of our purchase and would take our calls or texts all hours of the day! This is a realtor who really CARES about his clients!

My husband and I recently purchased a home with the assistance of John Casella and the Homes By Cross Team. We were not sure we were ready to purchase and I contacted John simply by stumbling across their website. I called just to ask a question about one of their listing that I saw online.

I usually don’t use businesses that I have not fully researched but when I called, John answered and he was so helpful, knowledgeable and accommodating that I felt comfortable having him show us a few properties. I told him that we were not ready to buy for at least 6 months.John never pressured us, knew when to offer his opinion and when to step back to allow us time to consider what was best for our family. When it came time to negotiations, John was spot on with his recommendations and I feel certain that had he not been there, we could very well have had a different outcome than the wonderful one we had.John was there through the financing to offer excellent lenders as options.We lived out of state so he was available to meet with the home inspector as well. His team was great to work with in setting up the closing and making sure that all aspects of the process were covered. I feel that we got very lucky that day when I stumbled across John and the Homes By Cross Team. I can honestly say that when we go to buy our next home, John will be our guy!

Our buyer’s agent John Casella, had a great deal of knowledge of various areas that would suit our needs.He was patient throughout the process, and paid attention to our specific criteria when showing us homes. We were considering either building a new home or buying an existing one and John worked diligently with us to arrive at the best option possible.The financing and closing process was seamless. We’re thrilled with the house we bought.

I began my home search in October of 2015. I saw a home I was interested in and John took me to see it as well as other options he thought I might like. I was going through a separation which was not amicable and ended up hindering my ability to purchase when I wanted.John hung in there with me. I had settled on a home that was perfect for me and my daughters. I ended up under contract with the house but continued to run into obstacles due to my separation. He helped me get through it and never quit working to help us get the home. That included endless dealings and headaches with the bank.I wasn’t trying to purchase a high end home but John always made us feel like a priority and went out of his way to put as little on my plate as possible.I finally closed on the home and will forever be grateful to John for all he did. My daughters and I needed this house and he made it happen.

If you are thinking of moving to the Waxhaw/Charlotte area I would highly recommend John Casella. I moved from the NY area and he related well with me as he was from the northeast. What I enjoyed the most is he was not a typical pushy realtor like I was used to coming from the northeast.I started coming down about 6 months before I moved and spent literally days with John looking at homes. I ended up renting a home which he helped me locate and then over the next year we would go out and view homes until I found the right one for my family.What really impressed me about John is his availability…I would literally text or call him and say I would like to see these 2 homes and within minutes he would have scheduled and we would be seeing them the same day.He made my home buying experience easy and enjoyable.If you are looking for a realtor – make sure you ask for John!!

This was our first home buying experience so we were initially overwhelmed and had very little knowledge of the entire process. John Casella from the Homes by Cross Team helped us every step of the way and we were soon very comfortable.John sent us a ton of listings that matched our criteria and always made himself available to view houses at times that worked with our schedule, several on short notice. He gave great advice when it came time to make an offer and made it clear during negotiations that he was looking out for our best interests.My family and I love our new house and neighborhood.I highly recommend John and the Homes by Cross Team!

We were unsuccessful in trying to find a house in South Park area for my daughter so we switched to John Casella with the Jane Francis team and he immediately got the ball rolling and alerted us to available properties. When we found the neighborhood we wanted we noticed these places were selling in one day! So John put an alert on his phone for the area and sure enough a great end unit popped up and we were able to see it that same night.John actually had an interaction with the owner that night before we arrived-he was so fast to get there! Asked her what it would take to secure the sale and we made a bid that night.If not for John’s persistence we may still be looking for a place. We will be looking to scale down soon so John is on stand by!

I can’t say enough about how wonderful my experience was with John Casella, and the Homes By Cross Team.My situation was stressful as I’m going through a divorce. John bent over backward to make buying my house as stressless as possible; from picking up and scanning documents for me and driving them to the lender, to finding me THE perfect house on his FIRST try because he listened to what I was saying I needed, to being patient with me when I didn’t get to my emails in a timely manner and never showing one iota of frustration.The company itself makes the whole process easy from eSignature documents to sending you a list of all the utilities for your new address and the phone numbers. I should point out that John’s attentiveness and professionalism was so good that the seller started calling John instead of going to her own agent. Yea, he was that good. I lucked out. I didn’t know him, just saw his number on Zillow.He knew I was in a bad situation and answered any question I had with patience and grace. And, he kept a good sense of humor throughout the whole thing. I can’t think of one thing that wasn’t Best in Class. I mean that sincerely. He made me feel like I was his only client and for sure, my situation made this a difficult transaction.

I bought a condo in Gastonia and my agent was John Casella. He was amazing. He was patient and kind and most of all honest about everything. He worked tirelessly alongside myself and my fiance looking for the home that would best suit us. I would and have recommended John to others and when we look for our next home we will  gladly use John again! Thank you Homes by Cross Team!

I purchased a condo home in Ballantyne West, Charlotte NC. I had a very positive experience with John Casella & the Homes By Cross Team. John Casella was an astute professional from the very start. His knowledge of the Ballantyne area was very impressive. Excellent negotiation skills. The house had more upgrades than most and because of John’s negotiation ability, I was able to get the house much less than the asking price.

John Casella is an excellent real estate agent and helps you in every step up until closing!! I really admire his professional skills and he understands the real estate market very well. I would recommend him anytime. He recently helped me buy an investment property. Myself and my wife were really impressed with his professionalism and overall knowledge.

CHARLOTTE'S TOP COMMUNITIES

• Ballantyne Home Sales
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